Terms of Service

Last updated: May 11, 2026

1. Acceptance

By using Gehalfe, you agree to these Terms. If you don't agree, do not use the service.

2. Service Description

Gehalfe provides an AI-powered chatbot SaaS platform for WooCommerce and Shopify stores. We offer product search, order tracking, cart recovery, and customer chat features.

3. Subscription & Billing

  • 7-day free trial on all plans. No credit card required.
  • After trial, subscription auto-starts at chosen plan rate.
  • Payment accepted via JazzCash, EasyPaisa, and bank transfer (Pakistan).
  • No refunds after payment is processed. Cancel before renewal to avoid charges.
  • We reserve the right to change pricing with 30 days notice.

4. Acceptable Use

You may not use Gehalfe to:

  • Send spam or unsolicited messages to customers
  • Violate Meta's (WhatsApp/Instagram) messaging policies
  • Scrape competitor data via our AI
  • Attempt to bypass plan limitations through technical means
  • Resell access without written permission

5. AI Disclaimer

AI responses are generated automatically and may be inaccurate. Gehalfe is not liable for incorrect product information, prices, or availability displayed by the chatbot. You are responsible for keeping your product catalog up to date and for any customer disputes arising from AI responses.

6. API Credentials

You are responsible for the security of your WooCommerce/Shopify API credentials. Gehalfe encrypts all credentials at rest. Do not share your dashboard login with unauthorized users. Report any suspected compromise immediately to security@gehalfe.com.

7. Uptime & SLA

We target 99% monthly uptime. Planned maintenance will be announced 24 hours in advance. We are not liable for downtime caused by third-party services (Anthropic, OpenAI, Pinecone, Meta APIs).

8. Limitation of Liability

Gehalfe's total liability is limited to the fees paid in the last 3 months. We are not liable for lost profits, revenue loss, or indirect damages arising from service use or interruption.

9. Termination

We may suspend or terminate your account for Terms violations, non-payment, or abuse. You may cancel anytime from the billing page. Upon termination, your data is deleted within 30 days.

10. Governing Law

These Terms are governed by the laws of Pakistan. Disputes shall be resolved in Lahore, Pakistan courts. EU users also have rights under applicable EU consumer protection laws.

11. Contact

Legal inquiries: legal@gehalfe.com